No return of merchandise will be accepted without first securing a Return Merchandise Authorization (“RMA”) number provided by Rinehart Racing. Buyer must submit, in writing, evidence of purchase date, copy of invoice indicating goods purchased, reason for return, exchange or refund, and RMA number. At its sole discretion, Rinehart Racing may accept or deny the claim for return, exchange or damage.
If accepted and if the goods have not be used and are in a resalable condition, Company shall provide refund within 30 days of purchase; subject to a fifteen percent (15%) restocking fee. If the product has been installed, no refund, return or exchange shall be allowed. No refund, return or exchange is allowed after 45 days from the date of invoice.
Buyer is responsible for return freight, and must include all original packaging, materials, manuals, hardware and copy of invoice. All products returned must be securely packed and delivered to Company in an undamaged condition. Rinehart Racing may refuse or reject returned product for failure to follow the conditions set forth herein.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site such as your name and billing shipping address.
Your payment and personal information is always safe. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Please note that we cannot add additional items to your order for this reason. We do not have access to your credit card information.
All in-stock items will ship out within 2 business days of purchase and ship via UPS with a tracking number. For items that are not in-stock, we will email you with the email provided on the order form, providing you with the option to place the order on backorder, or cancel the order and have pre-authorized payment funds released.